The practice
Terralong Street Surgery - Your fully accredited Kiama medical practice
Your local medical practice in Kiama
We help local families thrive & grow
Emergencies will always be given priority and our support staff will lways attempt to contact you if there is any unforeseen delay, or if your doctor has been called away.
Visiting the surgery
Longer consultation times are available, so please ask reception if you require some extra time. If you or a family member require an interpreter service, we can organise this for you.
Please let us know when you make the appointment.
Book an appointment
All bookings must be made via phone – please call the surgery on
02 4233 1155 to make an appointment.
Paying fees and billing arrangements
Please speak to reception.
Fees are allocated by time. New patients will be charged an administration fee for the first consultation to securely record and archive medical records.
Fees are payable at the time of consultation by cash, EFTPOS, Visa or Mastercard. The practice can process your Medicare rebate directly into your bank account at the time of your visit provided you hold a current Medicare card and EFTPOS card.
Workers Compensation consultations are charged in accordance with those set by WorkCover Australia and are payable on the day.
The Surgery fee schedule is displayed in the waiting room. In addition, reception staff can advise patients on fees and Medicare rebates with options available for claiming Medicare refunds.
Complex dressings may be chargeable.
Travel-related consultation including vaccinations and pre-employment medicals will attract a fee on the day. Reception staff can discuss these costs with you. These services are not covered by Medicare.
It is essential when making an appointment to advise reception of the likely category required. This will assist the doctors in managing patient waiting times.
If you have any difficulties in paying our fees, please discuss this with us prior to your consultation.
Terralong Street Surgery looks forward to caring for your family
Important information
Care outside of normal hours
The Practice provides 24-hour care for patients. Please ring the surgery number
02 233 1155 and leave a message. The doctor on call will respond to your enquiry as soon as the doctor is available. After hours charges apply for out-of-hours onsultations.
Home visits
Home visits are available for regular patients of the Practice whose condition prevents them from attending the surgery.
Phone access
GPs within the Practice may be contacted during normal surgery hours by phoning
02 4233 1155. If the doctor is with a patient, a message will be taken and your call will be returned as soon as possible. We will immediately give appropriate advice in response to a call for emergency assistance.
Getting results
Your doctor will advise you, during the consultation, when your results are expected to be available. Please make a follow up appointment by contacting the practice. Please note that your privacy and our Practice policy prevents us from discussing your results over the phone. For that reason, you will need an appointment.
Reminder system
Our Practice is committed to preventative care. Your doctor will seek your permission to be included on our reminder system. We may issue with a reminder notice from time to time offering you preventative health services appropriate to your care. If you do not wish to be part of this system, please advise your doctor or reception.
Management of your personal health information
Your medical record is a confidential document. It is Practice policy to maintain the security of personal health information at all times and to ensure that this information is only available to authorised staff. Patients can assist by advising updated details to your GP or reception staff. We abide by the ten National Privacy Principles which are available on the website for the Office of the Australian Information Commissioner.
Your satisfaction and rights
If you have any concern regarding the service we provide, we would like to hear about it. Please feel free to speak openly to your doctor or reception. Alternatively, write to us or use our suggestion box located on the front reception desk. We take your concerns and suggestions seriously and the Practice Manager will reply to you with an xplanation on how we will address any issues raised.
NSW Health Care Complaints Commission
Level 13, 323 Castlereagh St, Sydney NSW 2000
Locked Bag 18
Strawberry Hills NSW 2012
Ph: 1800 043 159 (toll free) or (02) 9219 7444
Fax: (02) 9281 4585
TTY: (02) 9219 7555
Email: hccc@hccc.nsw.gov.au
Web: www.hccc.nsw.gov.au
Offering quality medical services for Kiama and Illawarra
Where quality medical care matters
An experienced and qualified team of general practioners
Offering a choice of male and female doctors with extended training, wide experience and availabilities.
A wide spectrum of medical services and care for families
We offer a variety of services when visiting your doctor. It's as close to a one stop shop as you can get.
Professional nursing staff and admin support team
Experienced health workers, highly trained in delivering quality care or the Kiama community.
PROVIDING INCLUSIVE SERVICES AND CARE FOR LGBTIQA+ PEOPLE
Terralong Street Surgery management and staff are dedicated and committed to providing quality Health Care
Provision to all people from all walks of life, Culture, Sexuality and Diversity.
